VEERMU · EFFECTIVE 2026-08-05
Privacy & Personal Data Usage Policy
This notice explains, in plain language, how Veermu processes personal data to run a safer dating service. It is not a substitute for advice from a privacy regulator or qualified local counsel.
1. Who is responsible and how to contact us
Veermu is responsible for the data it processes through this service. For privacy questions, use the signed-in Privacy Centre, or contact support through the platform. We will use your verified contact details to protect you from fraudulent requests.
2. Data we process
We process registration and contact details; profile content and photos; verification status; messages and abuse reports; device, security and technical logs; matching preferences; subscription and payment-reference records; and support communications. Payment providers process card or mobile-money credentials on their own secure payment pages. Veermu does not store raw card numbers.
3. Why we use data
We use it to create and secure accounts, deliver matching and messaging, prevent fraud and abuse, verify photos, administer subscriptions, respond to you, improve reliability, and meet legal obligations. We collect only what is reasonably needed for these purposes.
4. Biometric face data
With your explicit agreement at registration, Veermu derives a compact mathematical face embedding from your enrolment. It is encrypted before storage and compared with future profile-photo uploads to check that the photo depicts you. The enrolment recording is not retained as your face template. You may request deletion of the embedding; photo uploads then require fresh enrolment. Do not enrol if you do not agree to this processing.
5. Loyalty Score and profiling
Every member starts at 100% in good standing. Veermu may deduct from that score only for evidenced behaviours that default our trust standards, such as indiscriminate discovery, clearly unfocused reciprocal conversations, overlapping commitments, or staff-reviewed misconduct. Being new, inactive, single, or simply receiving a report does not reduce a score. Older reviewed incidents reduce in weight over time, and confirmed respectful conduct can support recovery. The score supports dating-quality and trust features, not legal, employment, credit, insurance, housing or similarly significant decisions. You may request a human review, correction or objection through the Privacy Centre. We do not use sensitive face embeddings as a Loyalty Score factor.
6. Sharing, transfers and security
We use carefully selected service providers to host the service, deliver verification messages, and process payments. They receive only the data needed for their service and must protect it under contract or their applicable terms. Data may be processed outside your country. We use HTTPS for data in transit, access controls, encrypted biometric templates, secret-managed credentials, rate limiting and monitoring. No system can promise absolute security; never share your password or verification code.
7. Retention
We retain account and profile data while your account remains active, then only as needed for legitimate security, dispute, tax or legal reasons. Verification codes are short-lived. We minimise security logs and regularly review retention. Request deletion through the Privacy Centre; legal obligations and fraud-prevention needs can require limited retention.
8. Your choices and rights
Depending on where you live, you may have rights to be informed, access, correction, deletion, portability, restriction, objection, withdrawal of consent, and review of certain automated decisions. The Privacy Centre records requests for access/export, erasure, restriction, objection and Loyalty Score review. You may also complain to your local regulator. Withdrawal does not affect processing already carried out lawfully, and some features cannot work without necessary data.
9. Regional approach
We designed this notice to support transparency, individual rights, security and accountability principles reflected in the EU GDPR, UK GDPR, Australia’s Privacy Act and major African data-protection frameworks. Local requirements differ and may evolve; Veermu will update this policy and its safeguards as its operations and legal obligations develop.
10. Changes
For material changes, we will publish the new version before it applies and request fresh agreement where the law or the change requires it.